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Frequently Asked Questions
The Dy-Mi Closet Support
Getting Started
Getting Started
Learn about The Dy-Mi Closet
What is The Dy-Mi Closet?
What is “Powered by Haverdash”?
Where does The Dy-Mi Closet ship?
What is The Dy-Mi Closet's size range?
Am I wearing clothes that other people have worn?
Do you ship to military or diplomatic locations ?
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Getting Started Guide
How does it work?
How do I join?
Getting around the website
Do you have a catalog?
Can I view your collection without subscribing?
I gave you my e-mail address. When does my membership start?
Our Clothing and Our Cleaning
What are your cleaning standards?
How can I be sure the garments don’t contain any virus?
Can I wash something?
Is it safe to rent clothes?
What if I damage something?
Sizing Guide & Sizing Tool
Can you help me find my size?
Plans & Pricing
How much does it cost?
How much does shipping cost?
Referral Program
How does The Dy-Mi Closet Refer-A-Friend Program work?
How soon will I receive my referral credit?
Why didn’t I receive my referral credit?
What else will you send to my friend?
Is there a limit to how many friends I can refer?
Gifting Program
Do you offer gift subscriptions?
How do gift subscriptions work?
How much is it to give a gift?
How do I purchase a gift subscription?
Who can purchase a gift subscription?
Who can redeem a gift subscription?
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Try Quick Answers before contacting Customer Service
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SUPPORT
Email:
support@thedymicloset.com